The Rock Trading Scam www.therocktrading.com Exchange Review fraud opinion
Fellow bitcoiners:
Think twice before creating an account on the Rock Trading Exchange, even if you get a free invitation code, without reading the below quick summary and the Rock CFO ratings:
https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.postimg.cc%2FBnp4T9mz%2FEliale-Trust.jpg&t=611&c=touL1y9hWBnGrA
Please support the flags against the Rock CFO and Rock CTO to help warn about them:
https://bitcointalk.org/index.php?action=trust;flag=206
https://bitcointalk.org/index.php?action=trust;flag=207
https://bitcointalk.org/index.php?action=trust;flag=493
and give them negative feedback:
https://bitcointalk.org/index.php?action=trust;u=35172
https://bitcointalk.org/index.php?action=trust;u=15648
The Rock CFO was banned, but created a new account:
https://bitcointalk.org/index.php?action=profile;u=2786780
Quick updated summary:
I) I have on the Rock Trading exchange 35519 euros and they covertly blocked all my means of withdrawal, including all crypto, on December 2017!, about 2 years ago (see balance scan below).
II) They refused several times to explain why. Now they wrote it was because the account was "dormant". Which is a complete lie: https://bitcointalk.org/index.php?topic=4975753.msg51377323#msg51377323
III) They didn't tell me about the withdrawal block and let me keep entrapping more money with a deposit and trading/paying fees for months unaware of the block against what article 8.4 of their own TOS demands. This is fraud and a scam.
https://therocktrading.com/en/pages/terms-and-conditions
IV) When I complained on August 2018, they demanded my documents against what their FAQ said "verification isn't mandatory"and the Rock CFO had confirmed me by email that verification was voluntary. They removed this reference to the voluntary nature of verification probably on 16 may 2019, which is another confession that they are breaching it. But the original version is conserved here as it was on 2 November 2018: https://archive.fo/BNSfb
https://bitcointalk.org/index.php?topic=4975753.msg51152105#msg51152105
V) Since I argued this, they eventually said I didn't have to send my documents, but they said that my money would be kept blocked "much more time".
VI) When I said I would take this public, they started demanding my documents again.
VII) Mandatory verification has no basis on their TOS, so they lied about an applicable european directive. But they know that the IV AML Directive isn't applicable to crypto exchanges. And the V AML Directive isn't applicable until Italy converts it into Italian Law. Moreover, even the V AML Directive only applies to crypto when there is fiat conversion/withdrawal. I only want to withdraw bitcoin.
https://bitcointalk.org/index.php?topic=4975753.msg51753117#msg51753117
VIII) Italian Law, Legislative Decree No. 231/2007, as emended by Legislative Decree No. 90 of 25 May 2017, on AML and KYC duties, but his article 3, n.º 5, i), says that crypto exchanges are restrictively ("limitatamente") subject to this duties only on their operations of conversion from crypto to fiat. That is, to customers who ask for fiat withdrawals. I never asked for fiat withdrawal
https://bitcointalk.org/index.php?topic=4975753.msg50490829#msg50490829
IX) They confessed they are ready to keep my money "forever" (cit), under the pretext of the illegal KYC: https://bitcointalk.org/index.php?topic=4975753.msg47458158#msg47458158
X) For months they kept raising abusive suspicious about my ownership against the overwhelming evidence, which is a fact confirming that asking for my documents is just a pretext in order for them to keep my money blocked. No honest person would deny my ownership. If I sent them my documents they would invent another pretext.
XI) What they are doing is completely contrary to italian law (quoted above) and their own TOS/FAQ (see detailed analysis https://bitcointalk.org/index.php?topic=4975753.msg46225609#msg46225609
https://bitcointalk.org/index.php?topic=4975753.msg45001851#msg45001851
XII) This is now on the european arbitrage system and on an Italian Financial Arbitrator, after a complaint with full disclose of identity with the same names they have on file. This was confirmed by a banking transfer to pay for the complaint cost and by documents sent. There is no longer any anonymity, but they still refuse to return my money.
XIII) Recently, they confessed several times that there isn't any security reason and that they know that the money is mine.
https://bitcointalk.org/index.php?topic=4975753.msg50017001#msg50017001
https://bitcointalk.org/index.php?topic=4975753.msg50381769#msg50381769
https://bitcointalk.org/index.php?topic=4975753.msg50353964#msg50353964
XiV) They also confessed that if they lose the case they are not going to respect the decision of the Arbitrator to release my money: https://bitcointalk.org/index.php?topic=4975753.msg50017001#msg50017001
https://bitcointalk.org/index.php?topic=4975753.msg50344427#msg50344427
XV) Beware, the Rock CFO wrote he is ready to do to every unverified customer what they are doing to me, even without changing their own TOS:
https://bitcointalk.org/index.php?topic=4975753.msg50060106#msg50060106 (translation and comment)
XVI) They breached their duty to respect the privacy of their customers and account security. They published here on bitcointalk almost all the personal details they had, including first name, nationality, gender, banking relations on a EU country and a full text of an 2013 email which was irrelevant to their defense:
https://bitcointalk.org/index.php?topic=5025233.msg49989828#msg49989828 (italian)
https://bitcointalk.org/index.php?topic=4975753.msg50343815#msg50343815
XVII) They confessed that they are not acting under their TOS/FAQ or italian law (so, they accept that they are breaching both) but claim to be "anticipating" the V AML European Directive that they know isn't applicable in Italy until converted in Italian Law:
https://bitcointalk.org/index.php?topic=5025233.msg50016475#msg50016475 (italian)
https://bitcointalk.org/index.php?topic=4975753.msg50528161#msg50528161 (translation and comment)
XVIII) On July 2019, they inserted a new sentence on their FAQ: "If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro."
https://support.therocktrading.com/kb/faq.php?id=64
They are trying to "clean" now acts they done on December 2017 and August 2018! The authorities will see this as a clear confession of the illegality of these acts. Only changes FAQ the ones who breached them!
XIX) They paid for 13 positive reviews on their Facebook page, all made on about 1h, on 28 September and 2 October 2019. This is a fraud and confirms what kind of people manages the Rock Trading.
https://www.facebook.com/pg/TheRockTrading/reviews/
https://bitcointalk.org/index.php?topic=4975753.msg52863951#msg52863951
XX) the Rock CFO (with his new account Marco777) denied for the first time in almost 2 years of public fight the amount of 35519 euros he is trying to keep "forever" (https://bitcointalk.org/index.php?topic=5025233.msg54406770#msg54406770 italian). Which is something that only someone with scam intentions would do. He had confirmed the 35500 euros before :
https://bitcointalk.org/index.php?topic=4975753.msg50365334#msg50365334
https://bitcointalk.org/index.php?topic=4975753.msg50346052#msg50346052
XXI) They confirmed the main facts: https://bitcointalk.org/index.php?topic=4975753.msg44951057#msg44951057
My evidence:
I) I have the login and password of my Rock account.
II) I have the login and password of the email associated with the account and I wrote them using this email.
III) The IP I have is and always have been from the same country and location.
IV) There is a second Rock account that the Rock knows is related to me. An email was sent from that email account confirming my identity.
V) I quoted detailed conversations I had with the CTO Paci on Second Life 6 years ago.
VI) I can confirm my identity using the Second Life account associated with my Rock account.
VII) I still own the banking account with the account number (IBAN) the Rock Trading has on file.
VIII) There is a coincidence between the two names on file with the Rock and names on the complaint to the Arbitrator.
IX) I signed a message with a bitcoin address used to make a deposit on the Rock Trading in 1 June 2017: https://bitcointalk.org/index.php?topic=4975753.msg51271058#msg51271058
X) More than one year passed since this public conflict started. If I wasn't the owner, the real me would already claimed the money. I told them I wouldn't login again and no one has login on the account for about 1 year
More details (not updated):
I have been an unverified customer of The Rock Trading (www.therocktrading.com) for 7 years.
Currently I have there 35519 euros (and 99 XRPs). Check a scan of my euro balance.
You can confirm the scan was made on 16 August 2018. Check the 2018 on the market graphic and the date on the last trade on the market, on the top right.
If you have no time to read everything, jump to the conclusions below:
The Rock is owned by two forum members:
eliale: https://bitcointalk.org/index.php?action=profile;u=35172
paci: https://bitcointalk.org/index.php?action=profile;u=15648
Since June or July 2014, their FAQ states clearly: Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it https://support.therocktrading.com/kb/faq.php?id=27.
The CFO Eliale assured me on a July 2014 email that as long as I didnt request a fiat deposit or withdrawal after this change, I didnt have to verify my account.
However, on January or early February 2018, after I sold my bitcoins and ended with a high balance, they blocked all my ways to withdraw, including all crypto.
But they didn't told me anything about the block or about any problem. They let me keep obliviously trading/paying fees and making deposits for months. After the block, I even made a new deposit on 21 February 2018.
When I finally complained, instead of apologizing for the problem, they kept the block and demanded me to verify my account by sending my personal documents, with contradictory, absurd and against their own TOS and FAQ justifications.
Their TOS is very clear: they can only demand verification from current unverified customers if there is an anomalous or not completely transparent operations on the User's account (see point 8.3: https://www.therocktrading.com/en/service_terms/3 ).
They didnt even try to substantiate any suspicious transaction.
And, in case of any block, point 8.4 of their own TOS demands them to make useful efforts by TRT to contact the User and urge the completion of the due verification process.
But they are blocking my withdrawals for months and didnt even inform me that the block was intentional and that there was a problem. I had to go to them.
And they know perfectly well the origin of my money: trading on their exchange for the last 7 years.
See full details about their TOS here: https://bitcointalk.org/index.php?topic=4975753.msg45001851#msg45001851
Confirming this illegal and very suspicious act, their CFO refused several times to explain what facts made them block my account, keep silent about it for months and demand verification: https://bitcointalk.org/index.php?topic=4975753.msg45512110#msg45512110
On his email of 21 August 2018, the CTO Paci wrote that I didnt had to send any personal documents: BTW, is there any particular problems in providing some documents, if
I may ask? [ ] Anyway, feel free to not do it, if you wish so.
But he added a very suspicious sentence: Just be aware that our
support team will try other methods to check that the request to
withdraw is coming from the legitimate owner of the account, but that will
require much more time until we feel almost 100% secure..
They had no other way to verify on their own that Im the legitimate owner beside the many ones I gave them.
Much less a way that is going to require much more time.
They have been blocking my withdrawals for at least 6 months and they are demanding more time?
They have no reason to suspect that Im not the legitimate owner and I gave then even more evidence of this.
All the facts I describe on this post were confirmed by The Rock Exchange here:
https://bitcointalk.org/index.php?topic=4975753.msg44951057#msg44951057
Why Im unwilling to send them my documents:
I) Their TOS and FAQ give me the right not to send my documents and stay as unverified customer with full access to bitcoin deposits and withdrawals (but not fiat ones). They gave contradictory or against their TOS/FAQ explications and they are refusing to explain publicly why they are asking for my documents.
II) It's very risky to give a copy of our documents to anyone, especially using the Internet. One of their employees can make a copy, sell it or use it on some criminal activity or they might be hacked and then I'll end in trouble.
III) They blocked my bitcoin withdrawals for months without even informing me and violated clearly their TOS and FAQ and their personal word. They are doing exactly what scam exchanges usually do. I certainly won't trust them my documents.
IV) Since they blocked my bitcoin withdrawals covertly and violated their TOS and FAQ and disrespected the personal assurance they gave me that they wouldn't ask for my documents, they are acting on (to say the very least) a very suspicious way: there is a very big risk that they won't release my funds after I send them my documents. Scam exchanges do this all the time. They just invent another pretext to keep the money. Someone who disrespects his word once, will do it again without problems.
VI) Because they are blackmailing me for sending my documents and holding illegally my money, I was forced to give large publicity to the way they acted and are acting. This is affecting their reputation. If I sent my documents and they didnt release my money, any further publicity to their acts could make them use my documents on illegal ways as retaliation.
VII) They kept raising doubts about my ownership of the money here on this thread against all evidence, suggesting I'm an hacker or some sort of criminal, lying about the Law applicable and their TOS meaning, which confirms that they are acting in bad faith and that I can't trust them with my documents.
Conclusions:
Since I have unquestionable evidence that Im the owner of my Rock Account and money, this is going to end on the police and courts, so Im going to measure my words and let you take your own conclusions.
I) They lore bitcoiners to create unverified accounts proclaiming clearly on their FAQ that "verification isn't mandatory".
II) When a customer has a high balance, they block all their means to withdraw money, including crypto.
III) But they don't inform the customer that there is a problem and let him keep depositing money and paying fees for months obliviously of the intentional block.
IV) When the customer complains, they present contradictory, against TOS/FAQ and absurd justifications or refuse to explain the reason for the block.
V) They claim having a right to freely block accounts against everything their TOS and FAQ says.
VI) And they start blackmailing the customer to send their personal documents or lose their money, again against what their TOS and FAQ and personal assurances they gave to the customer.
VII) They accepted there wasn't really an issue about ownership taking in account the several evidences sent, but they still after raise absurd suspicions about this as a pretext.
VIII) Even raising absurd suspicions, they ignore the offers to present even more decisive evidence of ownership by the customer, including ownership of the banking account used to do a few withdrawals 5 years ago.
IX) Personal documents aren't a evidence of ownership of any account and are used as a first delayed tactic by all scam exchanges to keep the customer money that is going to be followed by demands of authenticated documents, personal videos holding the documents and to a expected final scam decision of rejection of the documents.
X) On my case, even after their CTO gave up on demanding my documents, he didnt apologize for frozen my withdrawals for months without any warning or said he was going to unfroze them, he wrote any withdrawal would take much more time, without even saying how long or why.
XI) After I wrote that if they didnt allow me to do a 2 bitcoin withdrawal that I need (less than 1/3 of my money) I would be force to post this on bitcointalk, the CFO Eliale started asking for my documents again against the writing word of his co-founder CTO Paci. Therefore, going public about this was their decisive criteria to demand documents again.
XII) They are using scam actions to fool forum members, like creating an alt account and posting on the same day on this thread a supporting post that the Rock CFO quoted: https://bitcointalk.org/index.php?topic=4975753.msg45560191#msg45560191
Take your own conclusions.
So, Rock customers be aware: today they are keeping my money, tomorrow who knows
Don't register, don't look for an invitation code (the so-called codice di invito), don't ask for an invitation code, don't accept an invitation code. Better avoid them like the plague.
For an Italian version see https://bitcointalk.org/index.php?topic=5025233.0
Think twice before creating an account on the Rock Trading Exchange, even if you get a free invitation code, without reading the below quick summary and the Rock CFO ratings:
https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.postimg.cc%2FBnp4T9mz%2FEliale-Trust.jpg&t=611&c=touL1y9hWBnGrA
Please support the flags against the Rock CFO and Rock CTO to help warn about them:
https://bitcointalk.org/index.php?action=trust;flag=206
https://bitcointalk.org/index.php?action=trust;flag=207
https://bitcointalk.org/index.php?action=trust;flag=493
and give them negative feedback:
https://bitcointalk.org/index.php?action=trust;u=35172
https://bitcointalk.org/index.php?action=trust;u=15648
The Rock CFO was banned, but created a new account:
https://bitcointalk.org/index.php?action=profile;u=2786780
Quick updated summary:
I) I have on the Rock Trading exchange 35519 euros and they covertly blocked all my means of withdrawal, including all crypto, on December 2017!, about 2 years ago (see balance scan below).
II) They refused several times to explain why. Now they wrote it was because the account was "dormant". Which is a complete lie: https://bitcointalk.org/index.php?topic=4975753.msg51377323#msg51377323
III) They didn't tell me about the withdrawal block and let me keep entrapping more money with a deposit and trading/paying fees for months unaware of the block against what article 8.4 of their own TOS demands. This is fraud and a scam.
https://therocktrading.com/en/pages/terms-and-conditions
IV) When I complained on August 2018, they demanded my documents against what their FAQ said "verification isn't mandatory"and the Rock CFO had confirmed me by email that verification was voluntary. They removed this reference to the voluntary nature of verification probably on 16 may 2019, which is another confession that they are breaching it. But the original version is conserved here as it was on 2 November 2018: https://archive.fo/BNSfb
https://bitcointalk.org/index.php?topic=4975753.msg51152105#msg51152105
V) Since I argued this, they eventually said I didn't have to send my documents, but they said that my money would be kept blocked "much more time".
VI) When I said I would take this public, they started demanding my documents again.
VII) Mandatory verification has no basis on their TOS, so they lied about an applicable european directive. But they know that the IV AML Directive isn't applicable to crypto exchanges. And the V AML Directive isn't applicable until Italy converts it into Italian Law. Moreover, even the V AML Directive only applies to crypto when there is fiat conversion/withdrawal. I only want to withdraw bitcoin.
https://bitcointalk.org/index.php?topic=4975753.msg51753117#msg51753117
VIII) Italian Law, Legislative Decree No. 231/2007, as emended by Legislative Decree No. 90 of 25 May 2017, on AML and KYC duties, but his article 3, n.º 5, i), says that crypto exchanges are restrictively ("limitatamente") subject to this duties only on their operations of conversion from crypto to fiat. That is, to customers who ask for fiat withdrawals. I never asked for fiat withdrawal
https://bitcointalk.org/index.php?topic=4975753.msg50490829#msg50490829
IX) They confessed they are ready to keep my money "forever" (cit), under the pretext of the illegal KYC: https://bitcointalk.org/index.php?topic=4975753.msg47458158#msg47458158
X) For months they kept raising abusive suspicious about my ownership against the overwhelming evidence, which is a fact confirming that asking for my documents is just a pretext in order for them to keep my money blocked. No honest person would deny my ownership. If I sent them my documents they would invent another pretext.
XI) What they are doing is completely contrary to italian law (quoted above) and their own TOS/FAQ (see detailed analysis https://bitcointalk.org/index.php?topic=4975753.msg46225609#msg46225609
https://bitcointalk.org/index.php?topic=4975753.msg45001851#msg45001851
XII) This is now on the european arbitrage system and on an Italian Financial Arbitrator, after a complaint with full disclose of identity with the same names they have on file. This was confirmed by a banking transfer to pay for the complaint cost and by documents sent. There is no longer any anonymity, but they still refuse to return my money.
XIII) Recently, they confessed several times that there isn't any security reason and that they know that the money is mine.
https://bitcointalk.org/index.php?topic=4975753.msg50017001#msg50017001
https://bitcointalk.org/index.php?topic=4975753.msg50381769#msg50381769
https://bitcointalk.org/index.php?topic=4975753.msg50353964#msg50353964
XiV) They also confessed that if they lose the case they are not going to respect the decision of the Arbitrator to release my money: https://bitcointalk.org/index.php?topic=4975753.msg50017001#msg50017001
https://bitcointalk.org/index.php?topic=4975753.msg50344427#msg50344427
XV) Beware, the Rock CFO wrote he is ready to do to every unverified customer what they are doing to me, even without changing their own TOS:
https://bitcointalk.org/index.php?topic=4975753.msg50060106#msg50060106 (translation and comment)
XVI) They breached their duty to respect the privacy of their customers and account security. They published here on bitcointalk almost all the personal details they had, including first name, nationality, gender, banking relations on a EU country and a full text of an 2013 email which was irrelevant to their defense:
https://bitcointalk.org/index.php?topic=5025233.msg49989828#msg49989828 (italian)
https://bitcointalk.org/index.php?topic=4975753.msg50343815#msg50343815
XVII) They confessed that they are not acting under their TOS/FAQ or italian law (so, they accept that they are breaching both) but claim to be "anticipating" the V AML European Directive that they know isn't applicable in Italy until converted in Italian Law:
https://bitcointalk.org/index.php?topic=5025233.msg50016475#msg50016475 (italian)
https://bitcointalk.org/index.php?topic=4975753.msg50528161#msg50528161 (translation and comment)
XVIII) On July 2019, they inserted a new sentence on their FAQ: "If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro."
https://support.therocktrading.com/kb/faq.php?id=64
They are trying to "clean" now acts they done on December 2017 and August 2018! The authorities will see this as a clear confession of the illegality of these acts. Only changes FAQ the ones who breached them!
XIX) They paid for 13 positive reviews on their Facebook page, all made on about 1h, on 28 September and 2 October 2019. This is a fraud and confirms what kind of people manages the Rock Trading.
https://www.facebook.com/pg/TheRockTrading/reviews/
https://bitcointalk.org/index.php?topic=4975753.msg52863951#msg52863951
XX) the Rock CFO (with his new account Marco777) denied for the first time in almost 2 years of public fight the amount of 35519 euros he is trying to keep "forever" (https://bitcointalk.org/index.php?topic=5025233.msg54406770#msg54406770 italian). Which is something that only someone with scam intentions would do. He had confirmed the 35500 euros before :
https://bitcointalk.org/index.php?topic=4975753.msg50365334#msg50365334
https://bitcointalk.org/index.php?topic=4975753.msg50346052#msg50346052
XXI) They confirmed the main facts: https://bitcointalk.org/index.php?topic=4975753.msg44951057#msg44951057
My evidence:
I) I have the login and password of my Rock account.
II) I have the login and password of the email associated with the account and I wrote them using this email.
III) The IP I have is and always have been from the same country and location.
IV) There is a second Rock account that the Rock knows is related to me. An email was sent from that email account confirming my identity.
V) I quoted detailed conversations I had with the CTO Paci on Second Life 6 years ago.
VI) I can confirm my identity using the Second Life account associated with my Rock account.
VII) I still own the banking account with the account number (IBAN) the Rock Trading has on file.
VIII) There is a coincidence between the two names on file with the Rock and names on the complaint to the Arbitrator.
IX) I signed a message with a bitcoin address used to make a deposit on the Rock Trading in 1 June 2017: https://bitcointalk.org/index.php?topic=4975753.msg51271058#msg51271058
X) More than one year passed since this public conflict started. If I wasn't the owner, the real me would already claimed the money. I told them I wouldn't login again and no one has login on the account for about 1 year
More details (not updated):
I have been an unverified customer of The Rock Trading (www.therocktrading.com) for 7 years.
Currently I have there 35519 euros (and 99 XRPs). Check a scan of my euro balance.
You can confirm the scan was made on 16 August 2018. Check the 2018 on the market graphic and the date on the last trade on the market, on the top right.
If you have no time to read everything, jump to the conclusions below:
The Rock is owned by two forum members:
eliale: https://bitcointalk.org/index.php?action=profile;u=35172
paci: https://bitcointalk.org/index.php?action=profile;u=15648
Since June or July 2014, their FAQ states clearly: Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it https://support.therocktrading.com/kb/faq.php?id=27.
The CFO Eliale assured me on a July 2014 email that as long as I didnt request a fiat deposit or withdrawal after this change, I didnt have to verify my account.
However, on January or early February 2018, after I sold my bitcoins and ended with a high balance, they blocked all my ways to withdraw, including all crypto.
But they didn't told me anything about the block or about any problem. They let me keep obliviously trading/paying fees and making deposits for months. After the block, I even made a new deposit on 21 February 2018.
When I finally complained, instead of apologizing for the problem, they kept the block and demanded me to verify my account by sending my personal documents, with contradictory, absurd and against their own TOS and FAQ justifications.
Their TOS is very clear: they can only demand verification from current unverified customers if there is an anomalous or not completely transparent operations on the User's account (see point 8.3: https://www.therocktrading.com/en/service_terms/3 ).
They didnt even try to substantiate any suspicious transaction.
And, in case of any block, point 8.4 of their own TOS demands them to make useful efforts by TRT to contact the User and urge the completion of the due verification process.
But they are blocking my withdrawals for months and didnt even inform me that the block was intentional and that there was a problem. I had to go to them.
And they know perfectly well the origin of my money: trading on their exchange for the last 7 years.
See full details about their TOS here: https://bitcointalk.org/index.php?topic=4975753.msg45001851#msg45001851
Confirming this illegal and very suspicious act, their CFO refused several times to explain what facts made them block my account, keep silent about it for months and demand verification: https://bitcointalk.org/index.php?topic=4975753.msg45512110#msg45512110
On his email of 21 August 2018, the CTO Paci wrote that I didnt had to send any personal documents: BTW, is there any particular problems in providing some documents, if
I may ask? [ ] Anyway, feel free to not do it, if you wish so.
But he added a very suspicious sentence: Just be aware that our
support team will try other methods to check that the request to
withdraw is coming from the legitimate owner of the account, but that will
require much more time until we feel almost 100% secure..
They had no other way to verify on their own that Im the legitimate owner beside the many ones I gave them.
Much less a way that is going to require much more time.
They have been blocking my withdrawals for at least 6 months and they are demanding more time?
They have no reason to suspect that Im not the legitimate owner and I gave then even more evidence of this.
All the facts I describe on this post were confirmed by The Rock Exchange here:
https://bitcointalk.org/index.php?topic=4975753.msg44951057#msg44951057
Why Im unwilling to send them my documents:
I) Their TOS and FAQ give me the right not to send my documents and stay as unverified customer with full access to bitcoin deposits and withdrawals (but not fiat ones). They gave contradictory or against their TOS/FAQ explications and they are refusing to explain publicly why they are asking for my documents.
II) It's very risky to give a copy of our documents to anyone, especially using the Internet. One of their employees can make a copy, sell it or use it on some criminal activity or they might be hacked and then I'll end in trouble.
III) They blocked my bitcoin withdrawals for months without even informing me and violated clearly their TOS and FAQ and their personal word. They are doing exactly what scam exchanges usually do. I certainly won't trust them my documents.
IV) Since they blocked my bitcoin withdrawals covertly and violated their TOS and FAQ and disrespected the personal assurance they gave me that they wouldn't ask for my documents, they are acting on (to say the very least) a very suspicious way: there is a very big risk that they won't release my funds after I send them my documents. Scam exchanges do this all the time. They just invent another pretext to keep the money. Someone who disrespects his word once, will do it again without problems.
VI) Because they are blackmailing me for sending my documents and holding illegally my money, I was forced to give large publicity to the way they acted and are acting. This is affecting their reputation. If I sent my documents and they didnt release my money, any further publicity to their acts could make them use my documents on illegal ways as retaliation.
VII) They kept raising doubts about my ownership of the money here on this thread against all evidence, suggesting I'm an hacker or some sort of criminal, lying about the Law applicable and their TOS meaning, which confirms that they are acting in bad faith and that I can't trust them with my documents.
Conclusions:
Since I have unquestionable evidence that Im the owner of my Rock Account and money, this is going to end on the police and courts, so Im going to measure my words and let you take your own conclusions.
I) They lore bitcoiners to create unverified accounts proclaiming clearly on their FAQ that "verification isn't mandatory".
II) When a customer has a high balance, they block all their means to withdraw money, including crypto.
III) But they don't inform the customer that there is a problem and let him keep depositing money and paying fees for months obliviously of the intentional block.
IV) When the customer complains, they present contradictory, against TOS/FAQ and absurd justifications or refuse to explain the reason for the block.
V) They claim having a right to freely block accounts against everything their TOS and FAQ says.
VI) And they start blackmailing the customer to send their personal documents or lose their money, again against what their TOS and FAQ and personal assurances they gave to the customer.
VII) They accepted there wasn't really an issue about ownership taking in account the several evidences sent, but they still after raise absurd suspicions about this as a pretext.
VIII) Even raising absurd suspicions, they ignore the offers to present even more decisive evidence of ownership by the customer, including ownership of the banking account used to do a few withdrawals 5 years ago.
IX) Personal documents aren't a evidence of ownership of any account and are used as a first delayed tactic by all scam exchanges to keep the customer money that is going to be followed by demands of authenticated documents, personal videos holding the documents and to a expected final scam decision of rejection of the documents.
X) On my case, even after their CTO gave up on demanding my documents, he didnt apologize for frozen my withdrawals for months without any warning or said he was going to unfroze them, he wrote any withdrawal would take much more time, without even saying how long or why.
XI) After I wrote that if they didnt allow me to do a 2 bitcoin withdrawal that I need (less than 1/3 of my money) I would be force to post this on bitcointalk, the CFO Eliale started asking for my documents again against the writing word of his co-founder CTO Paci. Therefore, going public about this was their decisive criteria to demand documents again.
XII) They are using scam actions to fool forum members, like creating an alt account and posting on the same day on this thread a supporting post that the Rock CFO quoted: https://bitcointalk.org/index.php?topic=4975753.msg45560191#msg45560191
Take your own conclusions.
So, Rock customers be aware: today they are keeping my money, tomorrow who knows
Don't register, don't look for an invitation code (the so-called codice di invito), don't ask for an invitation code, don't accept an invitation code. Better avoid them like the plague.
For an Italian version see https://bitcointalk.org/index.php?topic=5025233.0