Delusion, denial, deceit. You are a liar. Facts speak for themselves.

So many people having problems and being ripped off = swap done poorly.
Only 1 exchange out of many seemed to know what was going on = not clearly communicated. They couldn't even communicate to a few exchanges much less holders. Fail.

I missed where in the white paper it said a Twitter account and 24 monitoring was required of token holders. Perhaps you would find that for me.

Team making zero effort to correct problems and instead laughing about it = it was done purposefully. So maybe you are right, it wasn't arbitrary.
Maybe the project is short of funds and needed a cash infusion. I've worked with McKinsey type consultants. "How many customers can we steal from and still maintain plausible deniability?" is exactly a plan they would hatch.