Sorry to hear your problem, but nothing you can do except waiting and keep notifying them about your issue by sending tickets again and again but do not spam them. I do not really understand why Safedice seems to be so inactive since this year in this forum as this is the only other way to contact them except by support tickets. Anyway is there any active chat moderators at the chat room? Maybe mod can help you to forward your issue to the admin so it can be solved faster.