Post
Topic
Board Collectibles
Re: BTCC Mint 2018 V-Series One and One Tenth Bitcoin - Official Launch
by
BTCC_Official
on 31/08/2018, 02:15:37 UTC
Every customer is unhappy with this series and what does BTCC ? -> A solution ? No

 Huh

I am truly sorry to hear that you're very disappointed about the metallic qualities of the 2018 Titanium coins. Your best solution is to reach out to BTCC Mint customer support to ask for a full refund or replacement.

https://www.btcc.com/contact      <---- click
https://mint.btcc.com/contact    <---- click

it really is just a mess all around. its so very hard to give the benefit of the doubt here.

Very good point.  Have you reached out via PM to their BTCC account?  I'd be curious to know how the promised refunds are going to take place.

I am as well.  I guess a couple people are waiting for that.  To be honest i am still confused if bobby isnt an employee, who at btcc (who now owns the mining operation), has acess to the keys.  There is a lot of btc in the balance and its not unreasonable to know that.  Just confused how this all went down.  That being said i wont return my coins and even if i did want to it seems it will probably be more of a hassle than just peeling them and selling the unloaded coin.  Hope for everyones sake this all works out well, we dont need another debacle in the physical coin world.  We are super niche as it is.  BTCC i hope you come through and do the right thing

Hi wheelz1200,

Thank you for your feedback, I believe Bobby has explained and clarified the confusions you raised to buckrogers and minerjones's post which you can refer to floor #115 & #121. Also, you can always contact BTCC Mint Team by sending email to mint-support@btcc.com if you have any other question and need any assistance, thank you.

Regards,

BTCC_Official