Thanks, whatsminer.net looks like a scam site ftw.
If you're comfortable PM'ing contact info to your rep there please do. Still hitting a brick wall with them.
from what I understand, pangolinminer is based in Hong Kong so all warranty claims will need to be shipped there
pangolin miner is NOT the manufacturer. ShenMa/Bitewei Is the Manufacturer and run by former Bitmain engineer Yang Zuo Xing
whatsminer.net is the US reseller based in Ft Lauderdale, FL so if you are a US buyer this would suit you better for warranty claims