You need to stop reading the posts from Vlom. He has failed his own due diligence to the point where he thinks the statements of the CEO regarding the duties of escrows, rather than the statements from the escrows themselves (4), are 'de facto' what will happen. The refund is not being delayed at all.
I'm just reading what they quoted the CEO said on a public channel, which seemed to suggest and include the thoughts of escrows as well about a barrier for continued processing of the situation and refund. The CEO could indeed be misinformed and/or misspeaking for escrows. What he said is still relevant and perhaps the escrows won't agree with him, although he seems to be an important person in this matter and directly speaking on the behalf of some team, whether it is including the escrows or not. I'm not very concerned with the partial refund, rather how much money was used and taken away from the funds and why.