You realize that just because h2o has a twitter account now, doesn't mean that all questions get answered... like mine from above!

edit: and because of these issues... which we still don't know what's causing them... our top miner (800mh/s) has left the pool. I'm sure many others have followed
I think the moment when the pool operator answered questions in this thread has passed about 150 pages ago

Have you tried pm, email or a tweet to reach him with your issue?