To Me it sounds like they may have just royally screwed themselves and sent you guys a whole bunch of money to pay your Attorney with to get your BTC back... Wouldn't that be ironic

so it means that we are all stupid, and that there is something like 1% of the customers requesting a proper refund.
Legal processes in the states are tricky but contract law is extremely explicit for US citizens; generally covers the Brothers and Sisters North of us pretty well and to some extent the ones South also. Those overseas might have some difficulty. What's the buyoff, like 2,500 Pounds
http://www.easyvectors.com/assets/images/vectors/vmvectors/palm-tree-6.jpg