If a person has nothing to fear he is not a fraud or a terrorist or drug dealer and so on, why not provide documents??I think that the exchanger has the right to require documents that would know who to return the money.This is my personal opinion, but I am sure that it is correct.

What happened: Illegal exchanger from Russia(the activities of such services are not legal in Russia) hold my funds and do all to delay the situation. They demand documents, selfie, videoverification. But I am not obliged to disclose information about myself to a group of persons who conduct illegal activities in its country. It's just dangerous.

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Quick FAQ
Q: Can not you pass video verification because the selfie was doing another person?
A: If this were so, do you really think that I would not have the money to pay that person for the video call?

Q: So what is the problem?
A: The problem is that I do not follow the demands of suspicious persons from Russia who conduct activities there without any supervision by the state, and who run away from their office and change founders. I need that these people to just return my crystal clean 5-year old coins. I do not need their exchange and accordingly I do not want to go with them for any cooperation.

Q: Why 100 BCH?
A: It was only a first small part and I confused them with Changelly

Q: Why so much hate?
A: On July 6, they received a photo of the passport and a selfie. Then they told everyone that they were investigating. On July 19, I told them that I knew who they are and where they are and only on that day they suddenly decided to stop their investigation and began to ask for video verification (just check this topic). Thus I'm absolutely sure they are just pathetic scammers who wanted to steal a large sum of money.