Hi,

Well, they say 'hot wallet operating at extremely small amount', so I submitted several withdrawal requests of increasing amounts so that they could use these request to select an amount you could manage. Instead, they cancelled them all and changed the system so that only one request was possible at a time. I requested what I actually wanted [10 BTC] in December.  They have not honoured this request.

Has anyone managed to get any funds [EUR or BTC] since December?
 
Does anyone have any advice or an acceptable strategy on how best to proceed with withdrawing funds?

Thanks in advance.