I entered the first 20 characters of the Ethereum account and encounter the "You have no transfers yet." message.
I also can not enter the wallet with the SophiaTX public key that I produced at the swap.
You can come to the Telegram support channel
https://t.me/SophiaTX_SWAP for quick help. Support via email will take a long time due to a rather large backlog of swap cases. Note that you dont log into your wallet with the public key but with the account name (as you correctly did already).