Progressing nicely and catching up on the holiday period backlog - we've shipped up to order 1130 (though there's a fairly big batch still at customs).

Two challenges we're facing:

- There are a handful of old orders that still aren't tracking, so we chase those manually where necessary. Sometimes we don't pick those up, as AfterShip shows that they're tracking, meanwhile the only status is the "accepted by branch" status (doesn't always show publicly) and it's sitting on the floor waiting for the ports authority to accept it and put it on a boat. The guys that chose EMS don't seem to have the same issue, although we've had two EMS parcels that we had to "prod" the post office to handle.

- A lot of people - like a LOT - aren't getting email updates because GMail is marking our email as spam. We've put a notice at the end of the checkout process in big bold letters to let them know they must check their spam folder, although not everyone reads that. We've also checked our SPF record and so on, and everything seems to be in order, so I don't know what's prompted GMail's filters to flag our system emails. They are receiving the emails without indicating a softfail:


root@mailer:/var/log/exim4# grep -ir "1W30sM-0005Qt-C7" *
mainlog.1:2014-01-14 05:05:38 1W30sM-0005Qt-C7 <= www-data@mailer.openrigs.com U=www-data P=local S=1540
mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 => XXXredactedXXXX@gmail.com R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.76.26] X=TLS1.0:RSA_ARCFOUR_SHA1:16 DN="C=US,ST=California,L=Mountain View,O=Google Inc,CN=mx.google.com"
mainlog.1:2014-01-14 05:05:39 1W30sM-0005Qt-C7 Completed


We may have to switch over to GMail's SMTP if this doesn't abate.