Thank you for the post.

Though I did not read the whole threads associated with this exchange I did read the part where he sent of images from google to changenow. After reading what other users posted I still think their FAQ and T/Cs should be clear and the misleading selling point about being "anonymous and limitless" because that is the main reason people would go to them.

The fault in this situation lay with both parties. The OP sender really should have sent out 11 BTC in small batches because it was his first trade using this changenow website but if the website did not display the ridiculous "anonymous and limitless" nonsense then he probably would not have used them.

You are absolutely right, the OP should not have submitted fake ID. With changenow asking for documents and a video call to ascertain identity is an overkill. They should have released his funds to him the moment he queried why he had to send ID verification when they were supposed to be providing a service that was "anonymous and limitless". When he did not want to send his ID they should have returned his 11 BTC back to him but they did not and as it stands they have his 11 BTC and he has lost that money and paid for ads in this forum to advise people to stay away from that service.

If I were the OP I would probably not send my ID to these people after all the drama they caused with their overkill reaction. The solution? Well since he complained land got nowhere he should arrange for someone such as a friend or colleague to help out by sending their ID and them making the video call. Whatever he decided to do he should stay with the legal limits of the country he resides in and is a citizen of and not anything illegal. I hope he gets his 11 BTC back.

Changenow have lost credibility in my opinion and I will never use them. I avoid Shapeshift because of their bad reputation. I recommend only Changelly because I used them in the past and it was an excellent service.