I had a problem using Shapeshift for some time, and I stopped using it a month ago, but what will happen to the wallets based on Shapeshift exchange?
you can try:

 - https://flyp.me/: native Segwit support, exchanges of less than 1$, and without BitcoinCash
 - https://www.shiftex.io/: I tried it once and worked fine, I do not know the current situation