I have an unverified account with money inside (not much but it's mine not theirs). I came back from holidays and wanted to start trading, so i logged in in order to get verified, though they never gave us a specific date, so we can withdraw or not if we dont want to get verified. I keep trying verifying for a whole week with high quality photos of formal ids (either driver's license or id), and i keep getting rejected by their system. I asked support for help since i ve reached the max number of verifications tries, however it is slow and they keep replying me with non-sense responses(they suggested me to upload my driver's license, since it was more new and of better quality than my id, and after i did that the same hour they rejected me). Furthermore, today is the 2nd time i ve reached maximum number of verification tries.
I ve written them that since its not my fault that i m not getting verified and i was willing to get verified, i demand as a customer to delete my account and return my balance and they deny it, with a reply that they cant give me my money back unless i get verified.

Question 1: Should i worry?
Question 2: Do any of you had the same problem?
Question 3: Should i contact a lawyer?

I dont really know what to do and i me nearly out of options and will ...Anyway after this awful experience, in which the fault is not mine , i m thinking seriously to get verified(lol if i am able to do it) and then delete my account since this is at least unacceptable.