his initial post and later response indicates he managed to withdraw those 2 chips (total 0.096)
he questioned about the missing difference of 0.024 that is not available to withdraw
which most likely because the low size chips (0.016 and 0.008) are currently out of stock

good to hear, I guess you've never created voucher codes before
I usually just leave low size chips and get voucher code instead, then redeem and combine in my next session