The OP did not start an information war. Many people than him because he kindly paid from his own pocket to inform all of us about the way he was treated and to beware of changenow because they lie when they state: "anonymous and limitless"
Ok, tell me, is this the first time that exchanges require KYC, in the event that the amount of exchange is large? I think not, but no one paid big money, for making his problem popular. I have 2 questions: how do you think the OP can solve this problem?
What would you do?Simple, keep doing what he is doing. He might never recover the BCH, but if this mess goes on longer than this, your exchange will not survive. And I find it very strange that a "reputable" company such as yours would employ trolls to represent it. If this is how you run your business, then the op is right not sending you his ID.