My btc-e account has been banned/suspended for no reason.

I'm a long time member on btc-e and I have a high volume of trades.

I have done nothing wrong at all and all I get when I log in is:

"You has been banned. (IP xxx.xxx.xxx.xxx)"

I have submitted a support ticket but after searching the forums it seems some people have been unable to access their accounts for weeks after this happens. I have a lot of money there and have done nothing to warrant this.

What should I do next?