You said that you are from Coinomi. I understand that you want to resolve all Coinomi problems posted here in the forum, but it would be better if you just respond to the recent posts (within this month or year at least). This post was made last 2017 if you didn't notice it. I believe the user contacted the support, this case may have been solved already, though the OP didn't update here.

Please always check the date:


This topic about coinomi have been buried before you posted, now it's on the first page again.