Ninjastic
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Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC
by
Dargo
on 15/01/2014, 20:01:19 UTC
Quote from: scorpty on January 14, 2014, 02:24:28 PM
Quote from: Dargo on January 06, 2014, 10:54:05 PM
Quote from: scorpty on January 05, 2014, 07:51:22 PM
I have an support ticket (#14288) open for more than a week now.

It is about two take profit orders which were closed at a market price far below the take profit price (like €100 below the market price). And they had a different take profit price, but were closed one second after each other.
It could be a bug, so I think it would be good if someone of kraken.com looked after it.
But at least I would like to have a reaction to my ticket, and maybe the orders could be reverted or something like that.

Someone replied to your ticket a little while ago.
Updates on this? The ticket reply only promised that a dev would look into it...

Probably support hasn't heard anything more about it yet and the dev is still investigating, but it'd be best if you asked for updates through the ticket. We're still pretty heavily loaded in support, so support staff don't have a lot of time to just "check in" if there isn't anything new to say.