Only an idiot can take them seriously. Although I think it would be more correct if I photographed my ass and sent to them - maybe here was my mistake.
Well, write us, what are your views on the solution of this problem. What are you waiting for? I really do not understand you. You send other people's documents, as written here, 2 times. Then, you refuse the video call ... Maybe your coins do not need you, or how to understand that you do not take any legal action to prove the right to them.
And I still did not see your transaction and wallet.