The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.
I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys.
What you're running is more like a bank, users are at your mercy.
Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?
For proper forum usage: please use the quote function instead of adding a color to a copied text.
Hello LoyceV,
We make this access easier thanks to an easy and comfortable interface, swift processing of transactions and many other helpful features.
At the same time, any process dealing with people's money requires a very high level of safety. If we launch the verification procedure it solely means all operations on this particular account will be scrutinized to make it as secure as possible.
Noted about the color, thanks.