I agree, they are not friendly to interact with the community. Their wallet is hard to create and it costs money to create EOS wallet. There is no friendly interface website like MEW of Ethereum.
You can create a wallet in zeos.com and it will cost like 0.025 eth however it's somehow complex to other people especially to the first timer. We should give some time the core team, I'm certain that they're developing their blockchain and keeping more time to it. However community is essential so they should hire more people so it can cater more inquiries.