again

i have placed new exchange order with 24change.com but don't know what's the problem with them
Order number : #46035
status still : Payment recieved
Order Placed on : 13 Jan, 07:15
and nothing has been changed from 3 day's and they said on webchat order will complete soon
the order BTC to WU ..
and they didn't even answer the opened tickets on their site or email's oe saying anything about estimated time .
http://i42.tinypic.com/30dccxy.pngnow i need to know .. why they slow /// or maybe they don't have more cash to exchange ..
all i know they should respect ppl and reply . saying estimated time .
today is thursday and last day in western union in ma country .
so wu will close soon .
what should i do

or if order will not complete .. you can refund back the coins . easly
and i will exchange from another exchanger ..
am waiting for reply