The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.
I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys.
What you're running is more like a bank, users are at your mercy.
Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?
For proper forum usage: please use the quote function instead of adding a color to a copied text.
i already sent my a lot private information to them , and them still say again "Pursuant to the internal policy on the customer identification process" and ask more private information