@changenow
Please explain why your TOS page shows the laws of Belize govern your company but your About Us page gives the impression the same company is registered and located in Amsterdam, Netherlands.
There might've been a misunderstanding, and for that I'm sorry. Thank you for pointing our attention to that.
Our registered legal address in Belize is Suite 102, Ground Floor, Blake Building, Corner Eyre & Hutson Streets, Belize City.
Our posting address is Amsterdam, Kraanspoor 50, 1033 SE, Netherlands.
Thank you for the prompt reply. it is appreciated. We look forward to seeing this information clearly stated on your website.
Please would you consider adding an option on to your exchange service which would allow the customer to immediately have his funds sent back to the same address if your automated AML/KYC security system requests the customer sends his ID. That way the customer has a choice whether to agree to continue with the exchange or not.
If your system is not going to change and you intend to indefinitely hold customers funds if you ask for ID after they have started the trade then could you please highlight on your website in large font what will happen to those funds so everybody will see it and be clear about everything. Thank you.
The information about our addresses has been added to the About section on our website:
.
WRT the system: this is a good idea, thanks again! We are going to discuss that with our legal team and whether we can change the process while still maintaining the legality of the operation. We will keep you updated on the progress.
We are working on updating our interface in order to make everything more transparent and informative. A new AML flow is now in development; we are hoping to present some positive changes to the community soon.