I had the funds withheld in Kraken, by not wanting to verify my account they simply allowed me to withdraw my money and close my account. It is logical and fair. Excuses for not returning the money is surely a scam.
If you want help with the legal dispute in Belize I can help you get a lawyer to visit them.
They must have someone in Belize, or at least in the last case we take away the argument of their company in Belize.