I have an unverified account with money inside (not much but it's mine not theirs). I came back from holidays and wanted to start trading, so i logged in in order to get verified, though they never gave us a specific date, so we can withdraw or not if we dont want to get verified. I keep trying verifying for a whole week with high quality photos of formal ids (either driver's license or id), and i keep getting rejected by their system. I asked support for help since i ve reached the max number of verifications tries, however it is slow and they keep replying me with non-sense responses(they suggested me to upload my driver's license, since it was more new and of better quality than my id, and after i did that the same hour they rejected me). Furthermore, today is the 2nd time i ve reached maximum number of verification tries.
I ve written them that since its not my fault that i m not getting verified and i was willing to get verified, i demand as a customer to delete my account and return my balance and they deny it, with a reply that they cant give me my money back unless i get verified.
Question 1: Should i worry?
Question 2: Do any of you had the same problem?
Question 3: Should i contact a lawyer?
I dont really know what to do and i me nearly out of options and will ...Anyway after this awful experience, in which the fault is not mine , i m thinking seriously to get verified(lol if i am able to do it) and then delete my account since this is at least unacceptable.
The fault is obviously on their side, if you're providing a genuine ID.
Which country do you live in? Do you live in a pretty obscure country which the ID may not be automatically recognized by the system? That's really the only reason that I could think of if you're constantly getting rejected attempts out of the automatic system. Otherwise, I don't know. There really isn't anything that i've seen previously resembling your issue exactly.
With the legacy Poloniex account gone, you obviously can't expect to get funds out of your account without being verified. Unfortunately, that's the harsh state that crypto regulation and KYC is in at the moment.
If your license/passport/any other form of ID is relatively old, then perhaps try renew it irl before you try verifying again. Obviously, you'd have to contact support manually to get this done since you've reached your limit for the automatic attempts. Yes, you should worry. But I don't think that a lawyer is necessary at the moment, it's a huge waste of money and time. Ask them for specific instructions, try to get your ID renewed or something, and just keep in touch with the support. If they still don't verify you after a few months, then you could pursue legal action if that's within your means.