Morning all!

@marlboroza I'm not aware of the specifics when it comes to AML laws (as that side of things is handled by other teams), but since most jurisdictions have similar laws i'd assume we make the effort to conform to as many as possible. The amount of money involved isn't the issue, if there's a deposit followed by a withdraw request without any activity then we have to ask for KYC.

I've raised the question whether this should apply if the wallet addresses are the same, as it strongly implies it's the same person that deposited, but I'm waiting for a response and obviously can't make any promises from my position.

@itzfrancishaxor I wasn't involved in the investigation and can't comment specifically on your situation, but IF someone was deliberately multi accounting it wouldn't make sense for our teams to let them know how they were detected.

@CryptoBrainy It's nice to know not everyone thinks I'm the devil incarnate

Honestly I usually look at these issues from the player's perspective and try and side with them whenever possible. I was hired to represent the community, and as such I hate seeing players kept waiting for withdrawals or experiencing grading delays.

@4x4et



If only! I'd be living on a private island with my sportsbook winnings instead of browsing the forums! 

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

@JohnStall19 I'm really sorry to hear that, is this regarding the 'Free Spin Tuesday' promotion? I've taken note of your email address and will investigate with our casino team now, in the meantime you might want to edit your post to remove the address for security reasons.

@SatochiPikachumoto Our current Welcome Offer includes a 100% first deposit bonus of up to 5 BCH!  

Thanks very much, have a great day!

Ronnie @ Cloudbet