from a post here on the forum I found their contact information:
1. ticket https://hdbtce.kayako.com/
2. Icq - 610112128
3. Skype - btc-e.Support
4. E-mail - support@btc-e.com
5. reply on twitter https://twitter.com/btcecom
6. PM - https://bitcointalk.org/index.php?action=profile; u = 33012

maybe they can help