I am still waiting on a withdrawal I requested on December 3rd. I've received a response to my ticket saying that the withdrawal must have become stuck in transit and that they would chase it up at there end. I don't even know what this means. I suspect the responses I've received are just token responses to placate me until it has been so long that they money can't be traced.  Realistically, I don't think I will see the money ever again and I have no idea what to do about it. So, yes, Kraken are either incompetent or a bunch of criminals; avoid them at all cost.