Post
Topic
Board Altcoin Discussion
Re: Beware of Coins-E - they are stealing coins from the users
by
lyon42
on 17/01/2014, 11:12:52 UTC
On January 13, I deposited 145k DOGE but it did not appear on Coins-e.
I sent a ticket to support but I still don't have an answer. What can I do please ?

They responded to my second ticket after 5 days.

Quote from: coins-e
Hi lyon42,

We deeply apologize for the delay on the dogecoin deposits. There was a software bug with dogecoin and we were forced to re-issue deposit addresses to all our users. We are now recovering all the coins sent to the old deposit addresses and this is a time consuming process. We hope you understand.
We have now resolved the issue. Your funds have been credited to your account. Please check your wallet. If you still may have issues, contact us with your transaction id.
Thank you.
Ticket: https://coins-e.freshdesk.com/helpdesk/tickets/TICKET_ID

All my DOGE are reflecting ! \o/

Still care with them.