Are you really taken them seriously? I lost a lot of time reading this and it seems an obvious scam with the usual delay tactics: block account, demand verification, lots of time, ask for more documents and media, lots of time, reject documents as being fake and keeping the money.
I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum.
If they see common sense they will refund the OP and then make all necessary changes on their website to make it clear if ID verification is needed then the option to refund will be offered.