Among others things, yes. In other posts I seem to remember them saying they have awarded themselves the right to keep whatever money fails to 'pass' their KYC checks.
There are quite a few theories swirling around about Changelly being linked to Bytecoin, Freewallet and a few other places.
None of it inspires me to ever give it a try. At the very least they smell of selective scamming to me.
Our conscience is clean. Whoever reaches out to our support, gets a response. In addition, we were able to stop hacking and money laundering activities, whenever it was within our power.
Nonetheless, we believe that any crypto investor is free to choose any preferred wallet service.