maybe this can be of some help to you
Update and Q&A on the most common verification issues encountered by our customersPS: if you can withdraw your money, do not use this exchange anymore, use binance
Your coins are safe, and they're yours, but I guess you don't care about them. Otherwise, you would have started the verification process long time ago.
I also agree, how can people deposit funds into the exchange without verify their accounts?
and no other response (for 5 days now) from them despite the fact i ve just asked them politely to unblock my account so i can try to get verified again. Poloniex support was sending me emails 1 time every day (not helping though and frustrating) and after i started posting here no other communication.
Well hope its a coincidence...
they are not providing good services