Can you give us more information? What account was hacked? What did you do? I'm pretty sure Etherscan(if you're referring to
https://etherscan.io/) was never a wallet service, only a blockchain explorer to trace wallets and transactions.
Yes you are right; it was
https://etherscan.io/.
did you already email support team about this?
No support can help you now. Your coins are gone, its bad and I feel sorry for you. You can take a lesson from this. Never ever install any malicious software, never login in any unknown website with your credentials. Bookmark your wallet addresses and try not to login directly with private key so that it doesn't happen in future.