Hi,
It would be easier to go through your post point by point:
Scam proof:
We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.
Failed transactions:
There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.
Blocked account:
Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.
Long response time:
If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.
We are looking forward to your update. Let us know!
Really? I can't login in app. Why?
Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login.
Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if
MNE minereum is on supported list) , to export private keys?
If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer.