Had a very bad experience so far with ETORO.. Although admittedly in some part due to me diving in and not reading anything 
I setup an account uploaded $50, attempted to buy some Bitcoin, at which point I realised that ETORO is essentially just a spread-betting CFD platform. I am now trying to withdraw the $50 and close my account but I can't until I've completed the ID verification and Money Laundering checks...This page constantly errors out and I'm stuck now speaking to some drone in their support center who keeps pointing me back to the withdraw funds guide!! Massive waste of time!
I setup an account uploaded $50, attempted to buy some Bitcoin, at which point I realised that ETORO is essentially just a spread-betting CFD platform. I am now trying to withdraw the $50 and close my account but I can't until I've completed the ID verification and Money Laundering checks...This page constantly errors out and I'm stuck now speaking to some drone in their support center who keeps pointing me back to the withdraw funds guide!! Massive waste of time!
Hi
I'm sorry you feel that way, we have no attention to misleading our clients.
Could you please PM you'r user in eToro and i will help?
Amos
eToro
In the interest of balance, I can now confirm that an EToro representative has contacted me and confirmed that they will refund my balance and close my account. I just got very nervous taking this any further for fear that I may end up owing more than I put in...I'm no expert on CFD but I was warned that there are risks you can end up owing more due to margin calls. TBH as soon as I discovered that I will not be holding any BTC I lost interest!
I'm having precisely the same problem with etoro: funds in, account locked, can't withdraw/trade/anything, ID upload nonfunctional.