Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security

I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.