@4x4et As we have said multiple times before, there is no benefit to a Casino or Sportsbook refusing payments to legitimate players. It makes zero sense from a community and company perspective. You have been told exactly why KYC was requested in your case, and your $20 withdrawal was paid out after I escalated the situation to senior management.

@JollyGood The issue being referenced was addressed further back in the thread. The user had deposited then tried to withdraw without playing through any funds. To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard.

The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.  

We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.

If you have any questions I'll be happy to answer, publicly or via PM.

Thanks very much,

Ronnie @ Cloudbet