On one hand I feel sorry for Cloubet, who has no choice but to perform all these AML/KYC measures, as is their requirement. But on the other hand, I think it is truly unfair to freeze player accounts without any actual justification, other than the standard lines we keep seeing casinos do to players.
For me it is not fair because this was done only during withdrawal, whereby true AML/KYC measures by companies and payment processors happen AT the moment of transaction, which in casino cases is when users sign up. IF you must do kyc, it must be at account creation. This solves all these issues for you and for players.
AML/KYC requirements vary from country to country, jurisdiction to jurisdiction. Which laws does Cloudbet claim to be governed by?
Why are Cloudbet complying with AML/KYC but not GDPR laws?
Why is AML or KYC not even mentioned once on their Cloudbet website?
Why do they invoke AML/KYC without making it known what it is on their website?
Why do they invoke AML/KYC without making it known what will happen if the customer declines to send ID on their website?
I agree, AML/KYC must be a condition when registering for an account at these betting sites which means deposits should only be able to take place if verification has been successful. That would solve a lot of problems. I for one will never send my ID to these online crypto companies because I do not trust them.