The first way we protect your funds is by giving you control over your private keys - the Hoard team never sees them, never has access to them, and cannot touch your crypto. Secondly, we've got a fantastic, responsive support team in case you ever have any trouble with your keys, your transactions, or anything you do in the Hoard wallet, so if you ever need a hand or have questions, we're here to help! As we build out our blockchain protocol, our main goal is prevent exchange risk by developing a decentralized exchange protocol where you never have to hand over control of your assets to anyone, like you do today on centralized exchanges. We never want to see another MtGox happen again!