Hello, dear octominer and it's customers.
I glad want to declare Octominer scammers.
that's a bit excessive to call them scammers, isn't it? if they were scammers they would have just taken your money and never send you anything at all. I've had 3 successful orders from them for what its worth and many people have a LOT of octominer rigs. I doubt they would throw their reputation in the industry away for 1 small order mistake. It doesn't seem like their fault the customs in your country rejected the package. They should obviously refund you and I expect they either already have or will be. Thanks for bringing this to our attention regardless, hope you get your money back.