Morning all!

@JollyGood I understand, it would definitely make sense to update the rules to include those terms - I'll draft an amendment and pass it on up the chain for approval. We are GDPR compliant, are you suggesting we should have this displayed on site? If so i'll pass the request along for the website team. I'll also check with them regarding the cookie notifications as it's not really my area of expertise, but thanks very much for the heads up!

Players from the US are unable to use our service, and are blocked and notified of this when attempting to create an account. I'll pass on the feedback about making this more visible when initially visiting the site though.

@marlboroza The red flag was that the money could be being 'cleaned' by depositing and withdrawing without play-through, the amount wasn't relevant when the KYC request was made as it is a blanket rule that would apply to any amount. Thankfully the amount in question was small with little risk of ML, which is probably why senior management decided to issue the funds after investigation.

The minimum stakes for most of our sporting lines are 0.0001 BTC, however there are some specific lines where the minimum stake is slightly higher. The player deposited with enough to make stakes on regular events but unfortunately the line they wanted to place had a higher minimum stake, which is why they then requested the withdrawal.

I've made a request that a check box or link to the T&Cs be added to the sign up page based on this discussion, i'll post when the devs have checked the ticket but obviously can't make any promises on a timeframe for implementation just yet.

Our license provider is E Gambling Montenegro and you can find details on our license page.

@slaman29 You definitely make a good point about KYC rules being more visible, and as i have said to @JollyGood above I'll draft some changes to the rules to include the terms and pass them up for approval - I'm sure anything I suggest will have to be checked over by our legal team before going live!

Thanks,

Ronnie @ Cloudbet