Well since you have so much extra 'access' why don't you tell us wtf is going on over there, and if you're such big buyer i don't know why you're acting so cool and collected about this and defending them, you should be more angry than anyone on this forum.
put this into context. i ordered a lot of hashfast systems and they're more than 3 months late(!) and I'm not angry at them either. Sure, I'm negotiating with them - in good faith - as to what happens now, as i feel I've overpaid with my order compared to when I'm going to receive it. i paid a lot more, per gh for my hashfast systems than i did for my cointerra systems on the basis that the hashfast ones were sposed to arrive 2-3 months ahead of the cointerra ones. Cointerra by comparison was a bargain - especially now that it looks like they both could ship in the same few week window, yet one was significantly cheaper than the other. had hashfast delivered in october, that too would've been well priced... and it was on that basis that i ordered from them.
I'm definitely not angry at cointerra as they're not even late yet... and I'm still hopeful that the january batch will ship in january - they still have two weeks left (to start shipping, at least). if it slips into february i won't be angry at them either.. as thats part of the deal i signed up to. if they delay til march or april, i will probably start to get more anxious! but angry... no, not ever!
if i was ordering new equipment, NOW, i couldn't get it in the same timeframe, at a similar price.
btw, if anyone does want to cancel their batch 1 hashfast or batch 1 cointerra, let me know... as i might want to buy it ! i can't buy anything cheaper in that delivery timeframe.