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They have no reputation. They don't even want to deal with what has occurred. They as you see even here at a forum, are silent. Any project which would estimate reputation at once, would ask everything the parameter and the ravine of my rates
As I can see from your screenshots, you are from Russia, so I suggest you to register on PD forum
https://forum.primedice.com/ and discuss your problem in Russian section there. I'm sure they will answer all your questions regarding dicebot usage, possibility of "changing bets" on the part of PD etc. On a personal note, I can say that if that what you claim was possible, PD wouldn't be so popular and respected dice site. But after reading your posts I doubt that my words can convince you.
You may not believe I don't understand what reputation you're talking about if their support isn't even trying to figure out what happened
Any casino with a reputation would immediately start figuring out what happened.
And scammers they don't even want to communicate , just as you say about the fictional reputation
Well you're the only Person till now that has come up with such issues.
And your timestamps are hard to make believe and probabily one of the reasons why Support team will not take it into consideration.
If you think your account was somehow "hacked" during those timestamps then just enable 2FA. That's why the security option exists in first place.