Are you scam?
You said 1st competition reward is used only 2st competition.
Isn't open exchange? yet demo version?
Why 1st reward didn't withdrawl?
and why you don't announce withdrawal suspend til 10.03 ?
no realtime reply admin in telelgram.
You very look like scam exchange
Hey be calm down.
Fortunately, we are not scam

Please check the trading contest rule

.
I'm sorry for delay of withdrawal.
https://wiki.ruby-x.io/ruby-demo-trading-terms/en