I don't know what happened to this exchange nowadays, I don't C-Cex can steal away trader's balances as there is no such evident but the situation they have created nowadays is condemner. Personally, my 4 Altcoins--ZZC, SIBCOIN, BURST and EVR are stuck since long in the form of deposit/withdraw, yet they are unable to resolve a single of them. I believe that the problem is with their Support team, they can't handle queries in time and efficiently, I don't know how to contact them as every channel is silent nowadays, however, we can just request to clear these issues sooner as possible because C-cex is losing their credibility in Crypto market gradually.