A delicate situation... Remember coinsmarket? We have lost a lot of Colx in that site. Hopefully this will be a different one and the devs will be able to solve it.
We also hope this wont be another coinsmarkets fiasco. But as we mentioned time after time; the safest place for your coins is always your own wallet, and always make sure to backup your wallet several times.
This being said, we have 0 control over TradeSatoshi, we opened several tickets and we urge users to open tickets aswell. As xquad has said:
"We have already contacted them by 26th of September but for some reason they only accept user tickets, not coin dev communication.
Please keep pushing via user tickets to let them know wallet fix is required.
We are also trying to push via individual user tickets as well on our side."
Thanks for your understanding,
Kind regards,
Ciwox