I am going to throw my two cents in here for a minute... I am too lazy to grab all the quotes that I should, so if it doesn't make sense, just read the whole thread.
First, forget about the fact that Changelly has 2-million customers served... McDonald's has over 3-Billion people served and they screw people over daily. Just because a business is big does not mean that they are saints. In case you need some further examples of this, just think of Exxon, Enron, Wells Fargo.... see? big names, bad practices...
moving on....
On the other hand... Just because a company is registered in one jurisdiction and works from another, wile claiming to be from yet another location does not automatically make them scammers. Many examples in this category, as well.. I mean, who can blame them? If I was a Russian citizen, who owned a business that targeted customers on a global scale, I sure the hell would not say I was in Russia. Who would do business with me? I am not being mean, i happen to love Russia, have been there several times, but let's ace it, Russia has not been getting the best reputation for trust in the news lately.
While I admit that sending pictures of Trump and Putin has got to be the funniest thing I have ever heard in my life, you maybe should not have done it with $70,000 USD worth of Bitcoin Cash being the sole reason the documents were requested.
I understand your frustration and anger, but you are the one who gave them the right to take your money. By sending in those images, you did violate their terms of service and really there is no one to blame for that, except for yourself. The fact that they did that, and have continued to hold it is simply bad business practices on their part. Maybe even bordering on criminal, i am not sure. Either way, i do not agree with it at all.
Furthermore, I think that while Changelly is not directly responsible, the representative from Changelly who has posted here is incorrect in one aspect for sure. A comment by the person posting as Changelly said that they were not responsible for what a third-party does using their API. Clearly, they are no responsible, because a Responsible company would investigate this and revoke ChangeNow's API access in the interim. By not doing this, it shows a lack of concern for consumers,as well as support for anyone who wishes to scam others.
In fact, Changelly should just start a new marketing campaign.... The banners can read something like this:
"Looking to scam people for a lot of Bitcoin? Changelly has all the tools you need to ensure you maximize your scamming potential. Sign up now and start robbing people today!"
While that may seem funny, it is basically what has been done. Changelly said, well, not our problem and we are going to ignore it and let change now do whatever they want with the tools we provide. As long as they pay their bill every month, what do we care?"
I am in NO WAY saying that this is the view of Changelly. ll I am saying is that could VERY easily appear to be the Changelly attitude from someone who just happens upon this post at some un-Godly hour of the night...
I think that the OP got pissed and had the right to be pissed because of what happened. I then think he pissed them off with his joke nd they said, "Ha Motherfucker, we got the last laugh now!"
Give the man his money back... Changelly, do something about it. because if you serve 2-million customers, $70k worth of BCH is not worth the headache. Time spent posting on it here, replying to posts elsewhere, customers lost as a result of their opinion being in line with OPs, etc...
OP, I am on your side here.. they need to refund you right away. until then, and maybe even after, they should be b boycotted and ousted as performing bas business, but not of scamming since there is no actual proof of that.
I am foing to send you a PM ni23457
Putin and Trump!! Too funny!!
